FAQ

What payment methods do you accept?

We accept debit and credit cards, as well as PayPal.

I saw colors on your social media that aren't on the website. Can I order a moss pole in one of those colors?

You can order any of our products in absolutely any color. Please write to us, and we will select and order the necessary material for you. However, note that if we do not have the material in the desired color readily available, the order fulfillment time may increase.

Do you sell plants?

Although our website features photos with plants, we specialize in plant accessories that help them thrive and beautify your indoor garden, rather than selling plants directly.

How long does delivery take?

For Baltic countries:1 to 3 business days

For the rest of EU: 5 to 10 business days

What can I fill the moss pole with?

You can stuff the moss pole using purified and hydrated sphagnum moss, sheet moss, or hemp fiber.

Can I cancel my order?

Yes, you can cancel your order within 24 hours from the time it was placed, provided that we have not yet begun the production process. We strive to process orders as quickly as possible, so if you wish to cancel your order, please do so promptly.

What care recommendations do you have for moss?

Regularly moisturize the moss. Our drip feeder can help distribute moisture evenly throughout the moss pole. Avoid overwatering the plant and keep it in a well-lit area to stimulate growth.

Can I reuse the moss pole?

Since everything can be easily disassembled without tools, you just need to be careful to remove any traces of old organic material that might contaminate your new plant. We recommend using warm (NOT hot) water with mild dish soap to wipe down the plastic parts.

How eco-friendly is your product?

Our products, made using 3D printing with PLA plastic, offer an eco-friendly option as PLA (polylactic acid) is a biodegradable material derived from renewable resources such as corn starch or sugarcane. This makes our products more environmentally preferable compared to traditional petroleum-based plastics. We are committed to minimizing the environmental footprint at every production stage of our moss poles, from material selection to packaging and delivery, to provide the most sustainable and eco-friendly solution for our customers.